Grievance Redressal
Effective date: 24 June 2026
Our Commitment
The Right Energy Private Limited is committed to resolving any concerns, complaints, or grievances raised by our customers and data principals in a timely and transparent manner. In accordance with the Information Technology Act, 2000, the Consumer Protection (E-Commerce) Rules, 2020, and the Digital Personal Data Protection Act, 2023, we have appointed a Grievance Officer to address all such matters.
Grievance Officer
How to File a Grievance
To file a grievance, please write to grievance@therightenergy.net with the following information:
- Your full name and registered mobile number or email address
- Your order reference number (if applicable)
- A clear description of your grievance
- Any supporting documents or evidence
Response Timeline
The Grievance Officer shall acknowledge each grievance within twenty-four (24) hours of receipt and shall endeavour to redress the grievance within fifteen (15) days, or such other period as may be prescribed under applicable law.
If You are not satisfied with the resolution provided by the Grievance Officer, You may approach the Data Protection Board of India (for data-related grievances) or the appropriate consumer forum under the Consumer Protection Act, 2019.