Shipping Policy

1. Introduction

This Shipping Policy ("Policy") sets out the terms and conditions governing the dispatch, delivery, and shipment-related obligations of The Right Energy Private Limited, a company incorporated under the Companies Act, 2013, having its registered office in Indore, MP, India, the full registered address being available upon request ("The Right Energy," "We," "Us," or "Our"), in respect of orders placed through the website located at https://www.therightenergy.net (the "Platform").

By placing an order on the Platform, You ("Customer," "You," or "Your") agree to be bound by this Policy. This Policy forms an integral part of Our Terms and Conditions and must be read in conjunction therewith.

2. Geographic Coverage

We currently ship Products only within the territory of India. We do not offer international shipping at this time. All orders must be delivered to a valid Indian address with a corresponding pincode. We reserve the right, at Our sole discretion, to decline to ship to certain pincodes or regions if they fall outside the serviceable areas of Our logistics partners.

3. Shipping Partners

All orders are fulfilled through Our authorised logistics partners, namely Delhivery Limited and Ekart Logistics. We reserve the right to select the appropriate logistics partner for each shipment based on the destination pincode, product type, weight, and serviceability. The choice of logistics partner shall be at Our sole discretion and shall not be subject to customer preference unless expressly agreed in writing.

4. Order Processing Time

Orders are processed on business days, being Monday through Saturday, excluding public holidays observed in Indore, Madhya Pradesh. Standard order processing time is between one (1) and three (3) business days from the date of order confirmation and successful receipt of payment. Certain products, particularly those that are handcrafted, custom-made, or subject to limited availability, may require an extended processing time, which shall be communicated to You at the time of order or by email thereafter.

Orders placed on Sundays, public holidays, or after 4:00 PM IST on a business day shall be treated as received on the next business day for processing purposes.

5. Estimated Delivery Timelines

Subject to processing time above, indicative delivery timelines from the date of dispatch are as follows:

• Metro cities (Delhi, Mumbai, Bengaluru, Chennai, Kolkata, Hyderabad, Pune, Ahmedabad): three (3) to six (6) business days;
• Tier-2 cities and other non-metro urban locations: five (5) to eight (8) business days;
• Remote, rural, or hilly areas, the North-Eastern States, Jammu and Kashmir, Ladakh, and Union Territory islands: seven (7) to twelve (12) business days.

All delivery timelines are indicative estimates only and shall not be construed as guarantees. Actual delivery times may vary due to factors beyond Our reasonable control, including but not limited to logistics partner performance, weather conditions, regional disturbances, public holidays, and force majeure events.

6. Shipping Charges

Shipping charges, if any, shall be calculated and displayed at the time of checkout based on the order value, weight, dimensions, and delivery pincode. We may, at Our sole discretion, offer free shipping above a specified order value or as part of promotional campaigns, the terms of which shall be communicated on the Platform. Any shipping charges, once paid, shall be non-refundable except in cases where the order is cancelled by Us or where Products are returned due to a defect attributable to Us.

7. Order Confirmation and Tracking

Upon successful placement of an order, You shall receive an order confirmation by email and/or WhatsApp. Once the order has been dispatched, You shall receive a separate dispatch notification containing the airway bill or tracking number and the relevant tracking link of the logistics partner. You may use such tracking link to monitor the status of Your shipment. We do not undertake direct tracking on Your behalf and any tracking-related queries should, in the first instance, be directed to the logistics partner using the tracking number provided.

8. Delivery and Receipt

Delivery shall be deemed to have been duly effected upon: (i) delivery of the Products at the shipping address provided by You; or (ii) collection of the Products by You or any person authorised by You; or (iii) delivery to any person reasonably appearing to be authorised to receive the Products at the shipping address, including security personnel, household staff, family members, or neighbours, where the logistics partner is permitted by its standard practice to effect such delivery.

Risk of loss and title to the Products shall pass to You upon delivery as set out above.

9. Inspection at Delivery

You are strongly encouraged to inspect the outer packaging of the shipment at the time of delivery. If You observe any visible damage, tampering, or signs of opening, You are advised to: (i) refuse to accept the shipment and request the logistics partner to mark it as "Refused – Damaged Packaging"; or (ii) record the damage on the delivery receipt and capture clear photographs of the package before opening.

Any damage, defect, shortage, or mismatch in the Products delivered must be reported to Us by writing to support@therightenergy.net within forty-eight (48) hours of receipt, accompanied by clear photographs of the Product, the packaging, and the invoice. Claims received after such period may not be entertained, save where mandated under applicable law.

10. Incorrect or Incomplete Address

You are solely responsible for providing accurate, complete, and current shipping information, including Your full name, address, pincode, and contact mobile number. We shall not be liable for any delay, non-delivery, or misdelivery resulting from incorrect, incomplete, or outdated address details. In the event a shipment is returned to Us as undeliverable on account of incorrect or incomplete address, repeated failed delivery attempts, or refusal of acceptance by the recipient, We reserve the right to: (i) require You to bear the cost of re-shipment; or (ii) cancel the order and refund the value of the Products, less applicable shipping and reverse-logistics charges.

11. Failed Delivery Attempts

Our logistics partners typically attempt delivery up to three (3) times before returning the shipment to origin. If You are unable to receive delivery on the attempted date, We request that You coordinate with the logistics partner using the tracking link or contact details provided in the dispatch notification.

12. Delays and Non-Delivery

While We make all reasonable efforts to ensure timely delivery, We shall not be held liable for delays or non-delivery caused by:

• Acts or omissions of the logistics partner;
• Force majeure events, including natural disasters, pandemics, epidemics, strikes, riots, civil unrest, war, terrorism, and government action;
• Adverse weather conditions, regional disturbances, or transport disruptions;
• Public holidays and operational disruptions of the logistics partner;
• Inaccurate or incomplete shipping information provided by You;
• Unavailability of the recipient at the shipping address.

In the event a shipment has not been delivered within fifteen (15) business days from the date of dispatch and is not in transit as per the tracking system, You may contact Our customer support at support@therightenergy.net for assistance.

13. Lost or Damaged Shipments

In the event a shipment is confirmed lost in transit by the logistics partner or is delivered in a damaged condition (and reported within the timeline set out in Section 9), We shall, at Our sole discretion, either: (i) re-ship a replacement Product, subject to availability; or (ii) refund the invoice value of the affected Products in accordance with Our Refund Policy. Our liability in respect of any lost or damaged shipment shall in no event exceed the invoice value of the affected Products.

14. Changes to Shipping Address

Once an order is placed, requests for changes to the shipping address may be accommodated at Our discretion provided such request is received before the order has been dispatched. Address changes requested after dispatch cannot be guaranteed and may attract additional charges levied by the logistics partner.

15. Contact Information

For any queries regarding this Shipping Policy or a specific shipment, please contact Us at:

16. Amendments

We reserve the right to amend, modify, or update this Shipping Policy at any time without prior notice. Any such amendments shall be effective upon posting on the Platform. Your continued use of the Platform following such amendments shall constitute acceptance of the revised Policy.