Refund, Returns & Cancellation

1. Introduction

This Refund, Returns and Cancellation Policy ("Policy") governs the conditions under which orders placed on the website located at https://www.therightenergy.net (the "Platform"), operated by The Right Energy Private Limited ("The Right Energy," "We," "Us," or "Our"), may be cancelled, returned, or refunded.

This Policy forms an integral part of Our Terms and Conditions and must be read in conjunction therewith. By placing an order on the Platform, You ("Customer," "You," or "Your") agree to be bound by this Policy.

This Policy has been drafted in compliance with the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, and other applicable Indian laws.

2. Nature of Products and Services

The Right Energy offers the following categories of products and services (collectively, "Products and Services"):

• Physical Products: Handcrafted sacred energy tools, including orgone pyramids, Vastu pyramids, crystals, pyrite sacred forms, and related décor items;
• Paid Consultation Services: Vastu consultations, energy healing sessions, and crystal guidance sessions, delivered in-person, via video call, or via chat.

Given the handcrafted, artisanal, and spiritually intentional nature of Our Products, each item is individually crafted and energetically prepared. We therefore maintain a limited and strictly administered returns and cancellation framework, as set out below.

3. Order Cancellation

3.1 Cancellation Before Dispatch

You may request cancellation of an order before it has been dispatched by writing to Us at support@therightenergy.net, quoting Your order reference number. If the cancellation request is received and confirmed by Us before the order is dispatched, We shall cancel the order and process a full refund of the amount paid in accordance with Section 7 of this Policy.

3.2 Cancellation After Dispatch

Once an order has been dispatched, it cannot be cancelled. If You no longer wish to receive the Product, You may either refuse delivery at the time the logistics partner attempts delivery (in which case the shipment shall be returned to Us), or request a return after delivery in accordance with Section 4 below, subject to eligibility.

4. Returns

4.1 Eligibility for Return

Returns shall be entertained only in the following limited circumstances:

• The Product delivered is materially different from the Product ordered (wrong item shipped);
• The Product is received in a damaged or broken condition due to transit;
• The Product has a manufacturing defect that materially affects its intended use;
• The Product is incomplete, missing components, or short in quantity as compared to the order invoice.

4.2 Non-Returnable Items

The following Products are expressly non-returnable and non-refundable, save where mandated by applicable law:

• Products that have been used, energetically activated, opened beyond inspection, or altered in any manner;
• Products purchased on sale, clearance, or as part of a promotional offer, unless defective;
• Custom-made, bespoke, or made-to-order Products, including custom Vastu pyramids prepared to specific specifications;
• Consumables such as incense, dhoop, smudge sticks, and similar items, once unsealed;
• Gift cards, vouchers, and digital products;
• Paid Consultation Services that have been fully or partially rendered.

4.3 Subjective Energetic Experience

You acknowledge and agree that the experiential and energetic outcomes of Our Products are inherently subjective and may vary from person to person. Personal dissatisfaction with the felt energetic effect, aesthetic preference (other than a manufacturing defect), or non-fulfilment of subjective expectations shall not, by themselves, constitute valid grounds for return or refund.

5. Return Request Procedure

To initiate a return, You must:

• Write to support@therightenergy.net within forty-eight (48) hours of receipt of the Product, quoting Your order reference number and the nature of the defect or issue;
• Attach clear photographs and, where applicable, a short video of the Product showing the defect, damage, or mismatch, along with the outer packaging and the invoice;
• Refrain from using, energetically activating, or further unpacking the Product beyond what is necessary to identify the issue;
• Retain the original packaging, tags, invoice, and any accompanying materials in their original condition pending Our instructions.

Upon receipt of Your return request, We shall, within five (5) business days, evaluate the request and communicate Our decision to You. If the return is approved, We shall arrange for reverse pickup through Our logistics partner from the original shipping address, where serviceable. Where reverse pickup is not serviceable, You shall be requested to dispatch the Product to Our registered office through a reputable courier service, in which case actual courier charges shall be reimbursed by Us upon receipt of the Product in satisfactory condition.

6. Inspection and Resolution

Once the returned Product is received by Us, We shall inspect it within five (5) to seven (7) business days. Based on the outcome of inspection, We shall, at Our sole discretion, offer one of the following remedies:

• Replacement of the Product with an identical item, subject to availability;
• Replacement with an alternate Product of equivalent value, subject to Your acceptance;
• Issuance of store credit equivalent to the value of the Product, valid for twelve (12) months;
• Refund of the invoice value of the Product in accordance with Section 7 below.

If, upon inspection, We determine that the returned Product does not satisfy the eligibility criteria set out in Section 4.1, or that the Product has been used, activated, or damaged after delivery, We reserve the right to reject the return and return the Product to You at Your cost.

7. Refund Processing

7.1 Mode of Refund

Approved refunds shall be processed through the original mode of payment via Our authorised payment gateway, Razorpay Software Private Limited. We do not process refunds in cash or through any alternative mode unless required by applicable law or expressly agreed by Us in writing.

7.2 Refund Timelines

Refunds shall be initiated by Us within seven (7) business days from the date of approval of the refund. The time taken for the refunded amount to reflect in Your bank account or payment instrument depends on Your card-issuing bank, UPI service provider, or financial institution, and typically ranges between five (5) and ten (10) business days from the date of initiation.

7.3 Refund Deductions

Refunds shall be processed at the invoice value of the Product. Shipping charges, payment gateway charges, and Cash-on-Delivery handling charges (where applicable) are non-refundable, save where the return is occasioned by Our fault.

7.4 Payment Gateway Reversals

You acknowledge that the actual credit of refunded amounts is processed by Razorpay and Your card-issuing bank, UPI service provider, or financial institution, all of which are independent third-party service providers. The Right Energy shall not be liable for any delay, error, or non-credit attributable to such third parties. In the event of a delay beyond ten (10) business days from the date of initiation of refund, You may contact Us at support@therightenergy.net and We shall, on a best-efforts basis, assist with reconciliation by providing the relevant transaction reference.

8. Cancellation of Consultation Services

Bookings for Consultation Services (Vastu consultations, energy healing, and crystal guidance, whether in-person, via video call, or via chat) shall be governed by the following:

• Cancellations requested at least forty-eight (48) hours prior to the scheduled session: full refund of the booking fee;
• Cancellations requested between twenty-four (24) and forty-eight (48) hours prior to the scheduled session: fifty percent (50%) refund of the booking fee;
• Cancellations requested less than twenty-four (24) hours prior to the scheduled session, or no-shows: no refund shall be payable.

Rescheduling of a confirmed session may be permitted once, at Our discretion, subject to availability and provided the request is received at least twenty-four (24) hours prior to the scheduled session.

9. Order Cancellation by Us

We reserve the right, at Our sole discretion, to cancel any order, in whole or in part, including (without limitation) where:

• The Product is unavailable, out of stock, or discontinued;
• There is an error in the listed price, product description, or product image;
• The order is suspected to be fraudulent, abusive, or in breach of Our Terms and Conditions;
• The shipping address falls outside Our serviceable areas;
• Payment authorisation is unsuccessful or the payment is subsequently reversed.

In the event of cancellation by Us, the full amount paid by You shall be refunded in accordance with Section 7 above, and Our liability shall be limited to such refund.

10. Grievance Redressal

Any grievance arising in connection with this Policy may be addressed to Our Grievance Officer, whose contact details are set out below. The Grievance Officer shall acknowledge each grievance within twenty-four (24) hours of receipt and shall endeavour to redress the same within fifteen (15) days.

11. Amendments

We reserve the right to amend, modify, or update this Policy at any time without prior notice. Any such amendments shall be effective upon posting on the Platform. The Policy applicable to a particular order shall be the Policy in force as of the date of order confirmation.